Our greeter meets you on arrival (at the aircraft door, the passenger bridge or a designated meeting point in the terminal, depending on the airport) holding a sign with your name. They then:

• • Escort you through passport control and customs with Fast Track where available,
  • Coordinate porter service to collect your luggage,
  • Assist with visa on arrival, currency exchange and other formalities,
  • Finally escort you to your driver or family members at the agreed meeting point outside the terminal.

Yes. Our greeters are trained to guide you through visa on arrival procedures, customs declarations, and any required documentation at participating airports. While we cannot make decisions on behalf of immigration authorities, we ensure the process is as smooth and efficient as possible — including help with forms, translations, and navigating to the correct counters.

Yes. We can coordinate wheelchair assistance at most airports worldwide. Please let us know at the time of booking so we can arrange the appropriate equipment and trained staff to assist you from the aircraft to your final meeting point.