Privacy Policy
Effective Date: June 13, 2024
- General.
This website located at https://royalairportconcierge.com/ (the “Site”) is hosted by Isroyal VIP Club, LLC doing business as Royal Airport Concierge (the “Company” or “our” or “we”). This Privacy Policy describes the types of information we collect on the Site, how we use such information and to whom and under what circumstances we may disclose it. This Privacy Policy applies to the Site and any other personal information obtained when you call, email, or otherwise communicate with the Company. By accessing the Site on any computer, mobile phone, tablet, or other device (collectively, “Device”) or otherwise interacting with the Company, you acknowledge that the terms of this Privacy Policy will apply. If you do not agree with the policy, please do not use the Site. We may modify this Privacy Policy at any time, and will post the current version on the Site. We encourage you to periodically review our Privacy Policy to stay informed about how we are using the information we collect.
- Information that You Give Us.
This will explain what categories of personal information we collect, where we get it from, and with whom we share it:
Category of Personal Information Collected | Source | Purpose for Collection | Categories of Recipients |
Contact information: such as name, email address, business or personal address, and phone number. | From visitors to the Site who sign-up for emails or another service, or otherwise interact with us. | To communicate with and respond to visitors and our customers about the services we provide for them, including verification of identity or to meet legal obligations. | We may share this information with select marketing, information technology, or other service providers in order to display targeted advertising to visitors across a broad range products and services. |
Browsing information: such as your IP address, MAC address or other Device identifier, HTTP Referrer information, the kind of browser or computer you use, pages and content that you visit the Site, what you click on, the state and country from which you access the Site, date and time of your visit, and web pages you linked to our Site from. | Our Site and your interactions with the Site, including through the use of cookies and other tracking technologies explained further below. | To evaluate the Site and improve performance and our services; to protect the security and integrity of the Site and our business, such as preventing fraud, hacking, and other criminal activity or to meet legal obligations. | Our service providers who help us with fraud protection and website analytics. |
Browsing information: the kind of browser or computer you use, pages and content that you visit the Site, what you click on, the state and country from which you access the Site, date and time of your visit, and web pages you linked to our Site from. | Our Site and your interactions with the Site, including through the use of cookies and other tracking technologies explained further below. | To store user preferences and information, such as the preferred language and browsing preferences | Our service providers who help us process orders for our services. |
Flight and financial information: such as airline name, flight number, card issuer and card type, credit or debit card number, expiration date, CVV code, and billing address. | Users of the Site provide us with this information when they purchase specific services or complete transactions on the Site. | To complete the services offered to customers or financial transactions between the two of us for specific services provided on the Site. | Our service providers who help us provide our services or process secure financial transactions. |
Contact information: such as name, email address, business or personal address, and phone number. | Users of the Site provide us with this information when they purchase specific services or complete transactions on the Site. | To process a purchase of our services on the Site, which helps to identify a user after they sign in as a customer so they do not need to log in again. | Our service providers who help us provide our services or process secure financial transactions. |
Login details: such as when a user connects to the Site. | Our Site and your interactions with the Site, | To confirm visitor authenticity, prevent fraudulent use of login details, distinguish between humans and bots and protects visitor data from unauthorized access. | Our service providers who help us with fraud protection and website analytics. |
In some jurisdictions, such as the European Union and United Kingdom, individuals may have the right to opt-in or withdraw consent for certain uses. If you reside in such jurisdictions, you may have additional rights which are detailed in “Access, Correction & Deletion” below.
- Information We Collect Automatically.
When you visit the Site, we may collect certain information from you, including your Internet Protocol (IP) address, MAC address, browser type, operating system, Device-identifying information, the specific web pages visited immediately preceding your connection, and the domain name from which you accessed the Site. In addition, we may collect information about your browsing behavior, such as the date and time you visited the Site, the areas or pages of the Site that you visited, the amount of time you spend viewing the Site, the number of times you returned to the Site and other clickstream data. We may also use non-personal or aggregated information for statistical analysis, research, and other purposes.
III. Cookie Policy.
A cookie is a small data text file, which is stored on the hard drive of your Device. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier, a website’s domain name, and some digits and numbers. Cookies cannot be used to run programs or deliver viruses to your Device. At no time will our cookies collect your personal information.
When you visit our Website, we may store certain types of persistent cookies on your Device in order to authorize access to our private content and to facilitate and customize your use of our Site. A persistent cookie remembers information, settings, preferences, or sign-on credentials that the user has previously saved.
Essential cookies
Essential cookies allow us to offer you the best possible experience when accessing and navigating through our Site and using its features. For example, these cookies let us recognize that you have created an account and have logged into that account.
Functionality cookies
Functionality cookies let us operate the Site in accordance with the choices you make. For example, we will recognize your username and remember the choices that you made to your account during future visits.
Analytical cookies
These cookies enable us and third-party service providers to collect aggregated data for statistical purposes on how our visitors use our Site. These cookies do not contain or collect personal information and are merely used to help us improve your user experience of the Site.
Once you leave our Site, our persistent cookies remain on your hard drive, although some expire after 6 months or 1 year. This helps create a convenient and faster Site experience.
In addition, we may use cookies to: (1) allow you to use the Site without having to re-enter your user name and password (if applicable); (2) enhance or personalize your Site usage and experience; (3) monitor Site usage; (4) manage the Site; and (5) improve the Site and our services, including providing you with interest-based ads tailored to your Device. For more information on our advertising, see below: “Interest-Based Advertising.”
If you choose, you can set your browser to reject cookies or you can manually delete individual cookies or all of the cookies on your computer by following your browser’s help file directions. However, if your browser is set to reject cookies or you manually delete cookies, you may have some trouble accessing and using some of the pages and features that are currently on our Site, or that we may put on our Site in the future. Note that browser-management tools for cookies are outside of our control and we cannot guarantee their effectiveness. We may combine the information we collect through cookies, web beacons, or other technology tools with other information we have collected from you or information from other sources.
- Your Choices.
If you sign up for our mailing list, we will send you informational emails about offers of services. At any time, you can ‘unsubscribe’ yourself from our email list simply by clicking the ‘unsubscribe’ button. If you do not wish to receive communications from us about special offers and promotions, you can opt-out of receiving these communications by following the instructions contained in the messages you receive. Even if you opt-out of receiving these messages, we reserve the right to send you certain communications relating to the services we provide, and we may send you service announcements and administrative messages. We do not offer you the opportunity to opt-out of receiving those communications.
- Disclosure of Information.
We may disclose information collected from and about you as follows: (1) to our related companies and service providers, to perform a business, professional or technical support function for us; (2) to our business, sales and marketing partners and affiliates, advertisers or other third parties, who may contact you with their own offers; (3) as necessary if we believe that there has been a violation of the Site Terms of Use or of our rights or the rights of any third party; (4) to respond to legal process (such as a search warrant, subpoena or court order) and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; and (5) in the event that our Company or substantially all of its assets are acquired, or there is a re-structuring, your personal information may be one of the transferred assets. We may also disclose your personal information with your express consent. We may share aggregate, non-personally identifiable information about Site users with third parties.
Please note that if you voluntarily submit any personal information for posting on the Site, such as a review or a blog post, the information becomes publicly available and can be collected and used by others, so you should use care before posting information about yourself online.
- Interest-Based Advertising.
We may send you information on our services, or future services. In addition, we may use third-party advertising companies that use tracking technologies to serve our advertisements across the Internet. These companies may collect information about your visits to the Site and other websites and your interaction with our advertising and other communications. These advertising companies serve ads on behalf of us and others on non-affiliated sites, and some of those ads may be personalized, meaning that they are intended to be relevant to you based on information collected about your visits to the Site and elsewhere over time. Other companies may also use such technology to advertise on our Site. You have the choice to tell us not to collect and use this information, and in some jurisdictions, we will only engage in interest-based advertising if you opt-in.
VII. Retention of Personal Information.
We will keep your personal information while you have an account with us or while we are providing services to you. Thereafter, we will keep your personal information for as long as is necessary:
- To respond to any questions, complaints or claims made by you or on your behalf;
- To show that we treated you fairly; or
- To keep records required by law.
We will not retain your personal information for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of personal information. Nonetheless, in some jurisdictions you may have the right after you terminate our services to have us delete your personal information. Although, when it is no longer necessary to retain your personal information, we will either delete or anonymize it.
VIII. Security.
We maintain reasonable and appropriate measures designed to maintain information we collect in a secure manner. For instance, we use Secure Sockets Layer end-to-end encryption from data entry until it reaches our dedicated server. We have taken certain physical, electronic, and administrative steps to safeguard and secure the information we collect from visitors to the Site, including using access control lists for operators involved in the provision of our services and access control lists for administrators with access to the server. Finally, we backup all of our information daily. Even though we follow commercially reasonable procedures to try to protect your information in our possession, no security system is perfect and we cannot guarantee, and you should not expect, that your information will be secure under all circumstances.
- Children.
The Site is not directed to children (anyone under 13 years of age), nor do we knowingly solicit or collect any personal information from children without verifiable parental consent. If we discover that we have received any personal information from a child, we will investigate promptly and then delete such information from our system if warranted. If you are a parent or legal guardian of a child and you become aware that your child has provided us with personal information, please contact us promptly using the contact information detailed in the “Contact Us” section below. Parents and legal guardians always have the right to inspect any information that we may have inadvertently collected from their child, and have the right to have us delete it.
- Third Party Websites.
The Site may contain links to third-party websites, such as social media sites, i.e., Facebook and X (formerly Twitter), which may have privacy policies that differ from our own. We are not responsible for the activities and practices that take place on these third party websites. Accordingly, we recommend that you review the privacy policies posted on any external site before disclosing any personal information. Please contact those websites directly if you have any questions about their privacy policies.
- Changes to This Privacy Policy.
We may change this Privacy Policy from time to time, including as required to keep current with rules and regulations, new technologies and security standards. When we do, we will post the change(s) on our Site. If we change the policy in a material and retroactive manner, we may attempt to provide appropriate notice to you.
XII. Promotional Communications.
We may use your personal information to send you updates (by email, text message, telephone or post) about our services, including exclusive offers, promotions or new products and services. This means that while you are one of our customers we do not usually need your consent to send you promotional communications. However, where consent is needed, we will ask for this consent separately and clearly. You have the right to opt out of receiving promotional communications at any time. See the contact information detailed in “Contact Us” below.
XIII. Where Your Personal Information is Held.
Personal information may be held at our offices and those of our third party service providers, representatives and agents as described above (see “Disclosure of Information”). Some of these third parties may be based outside the U.S.A. or European Economic Area. For more information, including on how we safeguard your personal information when this occurs, see “Transferring Your Personal Information between the U.S. and the EEA” below.
XIV. Transferring Your Personal Information between the U.S. and the EEA.
To deliver services to you, it is sometimes necessary for us to share your personal information between the U.S.A. and the European Economic Area (EEA).
As an example, your information, including personal data, is processed at our operating offices and in any other places where the processing of our services are located. For instance, if you are flying internationally, it means that your personal information may be collected in the U.S.A., but transferred to — and maintained on — computers located outside of the U.S.A. where the data protection laws may differ than those from your jurisdiction.
If you submit any personal information to us, you expressly consent to this Privacy Policy, including our ability to transfer your personal information between jurisdictions.
The Company will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Policy. Be assured that no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
If you would like further information, please contact us or our Data Protection Officer (see “Contact Us” below). If we need, or are required, to contact you concerning any event that involves your personal information, we may do so by email, telephone, or mail.
- Access, Correction, & Deletion.
We respect your right to access and correct your personal information. You may exercise your rights, subject to applicable laws, to request that we delete or restrict access to your personal data. We may need to retain it for legally permitted purposes and this will be explained to you if necessary.
If you need assistance correcting or updating your personal information, or would like to request that we delete your personal information, please contact us using the contact information detailed in the “Contact Us” section below.
XVI. U.S. State Privacy Laws.
- California Privacy Rights Disclosure
If you are a California resident, the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA), the California Online Privacy Protection Act (CalOPPA), provide you additional rights with the respect to your Personal Information. California law permits our customers who are California residents to request certain information about our disclosure of their personal information to third parties for direct marketing purposes during the preceding calendar year. This request is free and may be made once a year. To make such a request, please write to us at the following address:
Isroyal VIP Club, LLC
ATTN: Privacy Protection Officer
Suite 200-1
12221 Parklawn Drive
Rockville MD 20852
If you are a California resident, California law provides you with the following additional rights with respect to your Personal Information:
- The right to know what personal information we have collected, used, disclosed and sold about you. You may submit a request to know by using the contact information detailed in this Section. You also may designate an authorized agent to make a request for access on your behalf.
- The right to request that we delete any personal information we have collected about you. You may submit a request for deletion by using the contact information detailed in this Section. You also may designate an authorized agent to make a request for deletion on your behalf.
California residents may also have the right not to be subject to automated decision-making, including profiling, where it would have a legal or similarly significant effect on them; and the right to data portability with regard to the data they provided to us. If you exercise any of these rights and submit a request to us, we may verify your identity. We also may use a third party verification provider to verify your identity. Your exercise of these rights will have no adverse effect on the price and quality of our goods or services.
- Connecticut Data Privacy Rights.
If you are a Connecticut resident, (Public Act No. 22-15) An Act Concerning Personal Data Privacy and Online Monitoring provides you additional rights with the respect to your personal information. The Act grants Connecticut consumers the right to (A) access, correct, delete and obtain a copy of personal data that we collect, and (B) opt out of the processing of personal data for the purposes of (i) targeted advertising, (ii) certain sales of personal data, or (iii) profiling.
- Utah Consumer Privacy Rights.
If you are a Utah resident, the Utah Consumer Privacy Act (UCPA) (S.B. 227) gives consumers a number of rights related to their personal data, including the right to: (A) access and delete personal data, (B) opt out of the collection and use of personal data for certain purposes, and (C) obtain a copy of their personal data.
- Virginia Consumer Data Privacy Protection Act.
If you are a Virginia resident, the Virginia Consumer Data Protection Act (“VCDPA”) (Va. Code § 59.1-575) allows for consumers to request that the company collecting their personal data: (A) confirm if the company is actually processing their personal data, (B) correct inaccuracies in the consumer’s personal data that is collected by the company, (C) delete personal data provided by or obtained about the consumer, (D) obtain copies of the personal data collected by the company, and (E) opt out of the processing of personal data for purposes of targeted advertising, the sale of personal data, or further profiling.
XVII. Your Rights.
We want you to be in control of how your personal information is used by us. Please note that our ability to access or control your personal data will be limited, as required or permitted by applicable law. Depending on your jurisdiction, you may have the right to be informed of, and request access to, the personal data we process about you; update and correct inaccuracies in that information; have the information restricted or deleted; object or withdraw your consent to certain uses of data; and lodge a complaint with your local data protection authority. You may also have the right not to be subject to automated decision-making, including profiling, where it would have a legal or similarly significant effect on you; and the right to data portability with regard to the data you provided to us. We will not discriminate against you for the exercise of these rights.
If you would like to exercise any of the rights described above, please send us a request by using the contact information in “Contact Us” below. In your message, please indicate the right you would like to exercise and your jurisdiction. We may ask you for additional information to confirm your identity and for security purposes, before disclosing the personal information requested to you. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. We may not always be able to fully address your request, for example if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.
XVIII. How to Exercise Your Rights.
If you would like to exercise any of your rights as described in this Privacy Policy, please contact us using the contact information detailed in the “Contact Us” section below.
Please be reminded that you may only make a data access or data portability disclosure request once within any 12-month period.
If you choose to contact us directly by phone, email, or in writing, you will need to provide us with:
- Enough information to identify you (e.g., your full name, address and customer or matter reference number);
- Proof of your identity and address (e.g., a copy of your driving license or passport); and
- A description of what right you want to exercise and the information to which your request relates.
We are not obligated to make a data access or data portability disclosure if we cannot verify that the person making the request is the person about whom we collected information, or is someone authorized to act on such person’s behalf.
Any personal information we collect from you to verify your identity in connection with your request will be used solely for the purposes of verification.
XIX. Contact Us.
If you have questions or concerns about this Privacy Policy or how we collect and use the information of our customers, you can contact us by sending a letter or email to us at the appropriate address below:
Isroyal VIP Club, LLC
ATTN: Privacy Protection Officer
Suite 200-1
12221 Parklawn Drive
Rockville MD 20852